This is where assignments live. Assignments that are waiting to be completed, by a user or the system, will be displayed here. Additionally, a list of previously completed actions are displayed at the bottom. The content of this tab contextual, based on the active step in the Case Rollup.  See When you click on a step within the Case Rollup the active step tab reveals any active and/or completed assignments related to that step of the process.  See the example below:

1. The assignment in the example is in the Enhance stage and is residing in the “Claim and Dispute Details” nodestep. The node step that contains the active assignment will be displayed to the left of the “Overview” tab as indicated above.
2. The name of the assignment is “Provide Acquirer Reference Number”.
3. The last completed action that was captured is ExecuteEnrichDataService.

Dispute View

As of version 3.12, a new, condensed view of disputes is displayed and includes critical information about each dispute without the vertical scrolling required in previous versions.  Each dispute can be expanded to view the full details associated with it.