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The following conditions exist for Chargebacks processed under this ISO Code:
- For Chargebacks processed under Chargeback description one (1), two (2), or three (3) of this ISO Code:
- The Issuer must wait fifteen (15) days from the following before processing the Chargeback:
- The date of the S/E's written acknowledgment of credit, or
- The date the Cardmember returned, refused, or cancelled the Goods or Services.
- The amount to be charged back is limited to the amount of the unprocessed credit of the No Show Reservation or Advance Deposit Transaction Amount or Goods and Services returned or cancelled.
- The Issuer must wait fifteen (15) days from the following before processing the Chargeback:
- In addition, and as applicable, the following conditions also exist for Chargebacks processed under:
- Chargeback description two (2) of this ISO Code - The Issuer must ensure the Cardmember made a Good Faith attempt to:
- Return the Goods, or cancel the order(s) for Goods or Services, and receive Credit from the S/E
- Chargeback description two (2) of this ISO Code - The Issuer must ensure the Cardmember made a Good Faith attempt to:
Dependencies
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- Before filing this Chargeback, the Issuer must manually enter the fraud Transaction into the WFIS or electronically transmit it into the GNS Fraud Repository.
Note: Issuers may not raise this Chargeback on Transactions originating from S/Es in the United States or Canada solely for the S/E’s failure to obtain a signature from the Cardmember as Proof of Delivery. - For Final Chargeback - This Chargeback is only applicable if the First Chargeback was either a fraud type or one of the following:
- 4512 - Multiple Processing
- 4516 - Request for Support Not Fulfilled
- 4517 - Request for Support Illegible/Incomplete
- 4754 - Local Regulations/Legal Dispute
Dependencies
- Cardmember Documentation or Issuer Declaration that supports the Chargeback and demonstrates that both the Card and Cardmember were not present for the Transaction.
Validations
Validation | Value | Logic | Associated Rule(s) |
---|---|---|---|
Is a POS transaction | True |
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