Timeframes

120 days from the Network Processing Date of the Presentment or

• 120 days from the date of the S/E's written acknowledgment of credit due, or
• 120 days from the Network Processing Date of the Presentment.

Conditions

The following conditions exist for Chargebacks processed under this ISO Code:

1. Before filing this Chargeback, the Issuer must manually enter the fraud Transaction into the WFIS or electronically transmit it into the GNS Fraud Repository. 
   Note: Issuers may not raise this Chargeback on Transactions originating from S/Es in the United States or Canada solely for the S/E’s failure to obtain a signature from the Cardmember as Proof of Delivery.
2. For Final Chargeback - This Chargeback is only applicable if the First Chargeback was either a fraud type or one of the following:
   1. 4512 - Multiple Processing
   2. 4516 - Request for Support Not Fulfilled
   3. 4517 - Request for Support Illegible/Incomplete
   4. 4754 - Local Regulations/Legal Dispute

Dependencies

• Cardmember Documentation or Issuer Declaration that supports the Chargeback and demonstrates that both the Card and Cardmember were not present for the Transaction.

Validations

Related Questionnaires

Fraud Questionnaire