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Comment: Converted from version 'Stable'.

Timeframes

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Chargeback Reason

The Cardmember denies participation in a Transaction in which the merchant fails to obtain a physical or electronic Imprint of the Card.

Description

N/A

Conditions

The following conditions exist for Chargebacks processed under this ISO Code:

  1. Before filing this Chargeback, the Issuer must manually enter the fraud Transaction into the WFIS or electronically transmit it into the GNS Fraud Repository.
  2. For Final Chargeback - This Chargeback is only applicable if the First Chargeback was either a fraud type or one of the following:
    1. 4512 - Multiple Processing
    2. 4516 - Request for Support Not Fulfilled
    3. 4517 - Request for Support Illegible/Incomplete
    4. 4754 - Local Regulations/Legal Dispute

Timeframes

120 days from the Network Processing Date of the Presentment

Dependencies

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  • Before filing this Chargeback, the Issuer must manually enter the fraud Transaction into the WFIS or electronically transmit it into the GNS Fraud Repository
  • Merchant fails to obtain a physical or electronic Imprint of the Card

Validations

ValidationValueLogicAssociated Rule(s)
Within association window for submitting the chargebackTrue120 days from the Network Processing Date of the PresentmentHasChargebackWindowExpired

Is Eligible for 4527 Multiple ROCs

  • Is a POS transaction
  • Transaction Amount > $25
TrueFull magnetic stripe sent to the Issuer with the Authorization Request
  • IsPOSTransaction_A = true AND
  • Transaction Amount > $25
Is4527EligibleCheck_A
A Magnetic Stripe Authorized TransactionFalseCard Data input mode Position 7 Input Mode = 2Is

IsMagStripeTransaction_A

A Mail/Telephone/Internet Transaction.False

Cardmember

present, position 5

Present = 2, 3 or S

IsMOTO_A
Is a Chip cardFalseIsChipCard =TRUEIs a Card present = Y or Z
A Digital Wallet Program Transaction.FalseCard present , position 6 = Y or
Card present, position 6 = Z Is a Z
IsDigitalWalletTransaction_A
A Merchant-Presented Quick Response (MPQR) Transactions.False

Card present

, position 6 = XIs a Transactions

= 8 AND

Card Capture Capability Code = 7

IsMPQRTransaction_A
A transactions to fund a Stored Value Digital Facility (SVDF).FalseMCC = 6540IsSDVFTransaction_A

Related Questionnaires

Fraud Questionnaire

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