Chargeback Reason

Cardmember was incorrectly charged for car rental damage, theft, loss of use, or other extraordinary fees related to the damage, theft, or loss of use.

Description

The Issuer may charge back a Transaction using this ISO code under one (1) of the following circumstances:

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120 days from the Network Processing Date of the Presentment

Dependencies

As applicable, the Issuer must provide the following for Chargebacks processed under this ISO code:

• Issuer Declaration that indicates the Chargeback description.
• If the Transaction amount exceeds the estimated amount by more than 15%, a copy of the specific estimate of the capital damages agreed to by the Cardmember, showing the amount agreed upon with the car rental S/E.
• If the Cardmember purchased the merchant’s collision, loss, or theft insurance - Documentation that proves the Cardmember purchased, and was charged for the  car rental merchant’s collision, loss, or theft insurance.
• If the Cardmember was charged for theft or loss of use of the vehicle - Documentation that proves the Cardmember was charged for theft or loss of use of the vehicle.

Validations

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