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- Issuer Declaration that indicates the Chargeback description.
- The Cardmember’s Documentation or Issuer Declaration detailing one of the following:
- Cardmember’s attempt(s) to return the partially received Goods, or
- Cardmember’s attempt(s) to cancel the partially received Services and receive credit from the merchant (including the date(s), person(s) contacted, and communication method(s) used by the Cardmember), or
- Cardmember becomes aware that the expected Goods and Services would not be provided, or
- Non-receipt of Goods and Services. In the case of Transactions to fund an SVDF, Cardmember’s claim that the funds were not loaded to the SVDF or only partially loaded.
- The Cardmember made a Good Faith attempt to either obtain or cancel the Goods or Services not received or return the partially received Good or Services
- When disputing ATM transactions a retrieval request needs to be placed prior to submitting a chargeback
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