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• Issuer Declaration that indicates the Chargeback description.
• If the Transaction amount exceeds the estimated amount by more than 15%, a copy of the specific estimate of the capital damages agreed to by the Cardmember, showing the amount agreed upon with the car rental merchant.
• If the Cardmember purchased the merchant’s collision, loss, or theft insurance - Documentation that proves the Cardmember purchased, and was charged for the  car rental merchant’s collision, loss, or theft insurance.
• If the Cardmember was charged for theft or loss of use of the vehicle - Documentation that proves the Cardmember was charged for theft or loss of use of the vehicle.

Document Requirements

• Copy of Rental Agreement - Always required for this chargeback reason.
• Estimated Damages Documentation - Required when the Cardmember required a quote for the cost of the estimated damanges.

Validations

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