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Certification of any of the following, as applicable:
- Purchase a third-party gift card without an expiration date, where the merchandise or services were not provided by the third party due to insolvency or bankruptcy.
  Info
  title 21.1 Mandate
  Added
  Services were not rendered by the expected date/time
- Merchandise was not received by the expected date/time
- Merchandise was not received at the agreed location (Issuer must specify the address of the agreed location)
- Cardholder attempted to resolve with Merchant
- The date the merchandise was returned
A detailed description of the merchandise or services purchased, unless prohibited by applicable laws or regulations. This description must contain additional information beyond the data required in the Clearing Record.
A Statement of Dispute, if both:
- The Cardholder has disputed 3 or more Transactions for non-receipt of merchandise or services at the same Merchant.
- The disputed Transactions all occurred within the same 30-calendar day period.

Info

title	21.2 Mandate

The following, additional requirements have been added to comply with 21.2 mandates:

Certification of the purchase a third-party gift card without an expiration date, where the merchandise or services were not provided by the third party due to insolvency or bankruptcy, where applicable.
If the expected receipt date provided is greater than today's date, an explanation of why a dispute is being initiated prior to the expected delivery date is required.
If <WhatWasNotReceived>='S' (Services) and MCC=4722...
1. A Y/N answer is required to "Does the dispute involve a Visa Commercial Card Virtual Account?".
2. If <VisaComCardVirtualAccInd> = "Yes" a Y/N answer is required to "Did virtual account holder suffer a financial loss?" (NOTE: When the answer to the question "Do you issue Visa Commercial Card Virtual Accounts" in Client Settings is "No", the answer to <VisaComCardVirtualAccInd> is automatically set to "No".)
3. A Y/N answer is required to "Did merchant/travel provider cancel services?"
4. If <DidMerchantCancelInd > = "Yes" a date answer is required to "What was the date that the merchant cancelled services?"
5. If <ExpectedReceiveDate> is greater than today's date, a less than 5000 character string answer is required to "Why are you initiating a dispute prior to the expected delivery date?"

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