Rapid Dispute Resolution (RDR) is a product by Verifi, a Visa company, that allows sellers to set pre-defined rules for automatic resolution of disputes. When a dispute is submitted to Visa, the Visa system will check for eligibility and, if applicable, evaluate any seller-defined rules to render a decision. If the decision is to pay the dispute, Visa will facilitate settlement, just like they would with a chargeback. QFD supports this process in both manual and RTSI-enabled environments, with a few key differences.
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As of 21.2, all Visa issuers are automatically enrolled in Rapid Dispute Resolution (RDR). The ability to disable RDR has been removed. |
How does RDR happen?
Manual Environment
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