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When this flow is executed, the system first checks the chargeback dependencies associated with the default recovery option to determine if there are any required documents (for more information on dependencies review applicable Recovery Strategies). If there are required documents, the system will then check to see if they have been provided. This is done by evaluating attachments to see if there are any with the "Supporting Documentation" attachment category. If at least one document with this category is found, the system determines that no response is needed and the flow is skipped. If required documents are missing, the system will then evaluate the Pend PC for DocumentsCustomer Response configuration to determine if provisional credit should be delayed while documents are awaited. If so the provisional credit flow is pended accordingly.
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