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- Issuer Declaration that indicates the Chargeback description.
- If the Transaction amount exceeds the estimated amount by more than 15%, a copy of the specific estimate of the capital damages agreed to by the Cardmember, showing the amount agreed upon with the car rental merchant.
- If the Cardmember purchased the merchant’s collision, loss, or theft insurance - Documentation that proves the Cardmember purchased, and was charged for the car rental merchant’s collision, loss, or theft insurance.
- If the Cardmember was charged for theft or loss of use of the vehicle - Documentation that proves the Cardmember was charged for theft or loss of use of the vehicle.
Document Requirements
- Copy of Rental Agreement - Always required for this chargeback reason.
- Estimated Damages Documentation - Required when the Cardmember required a quote for the cost of the estimated
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Validations
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Is Eligible for 4750 Car Rental Charge Non-Qualified or Unsubstantiated
- Is Car Rental Charge Non-Qualified or Unsubstantiated Claim Reason
- Is a POS transaction
- Transaction Amount > $25
- Merchant Car Rental Transaction
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- Claim Reason = MerchantChargedLossTheft AND
- IsPOSTransaction_A = true AND
- Transaction Amount > $25 AND
- MCC = 3351 - 3441
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- damages.
Related Questionnaires
Amex Charged for Loss Theft or Damages Questionnaire
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