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- Cardmember attempted to resolve with merchant
- When disputing ATM transactions a retrieval request needs to be placed prior to submitting a chargeback
Document Requirements
- Credit Voucher - Required when a Cardmember indicates the merchant provided a credit voucher
- Return Details Documentation - Required when a Cardmember indicates proof of return can be provided in claim intake
Validations
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Is Eligible for 4554 Goods and Services Not Received
- Is Goods and Services Not Received Claim Reason
- Transaction Amount > $25
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- Claim Reason = MerchantNotProvided AND
- Transaction Amount > $25
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Related Questionnaires
Amex Merchandise or Service Not Received Questionnaire
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