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This is recommended in the first phase that the acquirer reference number (ARN) and transacting card number are available to send. Typically, this coincides with using the Mastercom API or Visa RTSI. Additionally, clients can enable sending alerts on transactions authorizations to stop the transaction from posting to the account.
How long from phase kickoff can this be implemented?
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Any best practices for implementation or things to know after going live?
- This service typically runs quite well and reduces human intervention in the disputes process significantly.
- Watch the volume of items pending Ethoca response to make sure they are within acceptable thresholds.
- Enable sending authorization alerts to Ethoca to avoid a transaction in dispute from posting to the account.