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""My transaction is missing from the account activity."
Missing Details
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Tell us the reason for the dispute: | FV_MissingDirectDeposit | Radio | I am missing a direct deposit |
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| , I am missing a wire | Mandatory |
| Rule(s) | AccountNonFraudMissingTran |
ACH Gather Transaction Details
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Who sent the direct deposit |
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| TransDescription | Freeform | Mandatory | |||
What was the exact amount you were expecting to receive? | TransAmount | Currency value | Mandatory | ||
| What was the date of this direct deposit? | TransDate | Date Field | Mandatory | ||
| Do you know which account number |
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| that the direct deposit was sent to? | AccountNumKnown | Radio | Yes, No | Mandatory | |
| What |
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| was the account number that the direct deposit was sent to? | WrongAccountNumber | Freeform | Conditional | If AccountNumKnown = Yes | |
| Do you have the |
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| trace number? | TraceNumberKnown | Radio | Yes, No | Mandatory | |
| What is the trace number? | TraceNumber | Freeform | Conditional | If TraceNumberKnown - Yes |
| Rule(s) | ACHGaherTransDetails |