ACH Missing Deposit Questionnaire
- Hannah Richardson
- Devan Robertson
""My transaction is missing from the account activity."Â Â
Question Property Type Values Mandatory/Optional/Conditional Notes Question Property Type Values Mandatory/Optional/Conditional Notes What was the exact amount you were expecting to receive? Question Property Type Values Mandatory/Optional/Conditional Extension: Intake Attachment Prompt To prompt users to attach any available documentation during intake, set CanAttachIntakeDocs to true.Tell us the reason for the dispute: ClaimType Radio "I am missing a direct deposit", "I am missing a wire" Mandatory Rule(s) AccountNonFraudMissingTran Who sent the direct deposit TransDescription Freeform Mandatory TransAmount Currency value Mandatory What was the date of this direct deposit? TransDate Date Field Mandatory Do you know which account number that the direct deposit was sent to? AccountNumKnown Radio Yes, No Mandatory What was the account number that the direct deposit was sent to? WrongAccountNumber Freeform Conditional If AccountNumKnown = Yes Do you have the trace number? TraceNumberKnown Radio Yes, No Mandatory What is the trace number? TraceNumber Freeform Conditional If TraceNumberKnown - Yes Notes Do you have any additional information to provide about this dispute? AdditionalInformationInd Yes/No Mandatory If you have any documentation in support of your claim, please attach it now. N/A Attachment Optional Please provide any additional information. AdditionalInformation Mandatory if AdditionalInformationInd= "Yes"