Versions Compared

Old Version 43

changes.mady.by.user Devan Robertson

Saved on

compared with

New Version 44

changes.mady.by.user Devan Robertson

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

See Check for Merchant Credit for details about the process.  This deny reason cannot be disabled.New in 3.16!New in 3.16!New in 3.16!

Deny ReasonApplicable Claim TypesCorrespondenceDescriptionAdditional Details
ATM Deposit

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptATM

Disputed transaction is an ATM deposit.The user is prompted to select one or more predefined, applicable reason details.  The selected items will be displayed in the denial letter.

Deposit Deny Reason
shouldDisplayInlineCommentsInIncludesfalse

Deposit Not ReceivedMissing Deposit (ACH/Wire)Missing Deposit Not ReceivedThe disputed deposit was never received.

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptDeposit Not Received
shouldDisplayInlineCommentsInIncludesfalse

Duplicate DisputeAllDuplicate Dispute Deny LetterWhen selected, the user is prompted to enter the claim ID where the transaction was disputed.  This scenario primarily occurs when a transaction is disputed on one claim in a pending state and another in a posted state.  This deny reason cannot be disabled.

Multiexcerpt include

Dispute exists on another claim.

MultiExcerptNameglossary_description
PageWithExcerptDuplicate Dispute
shouldDisplayInlineCommentsInIncludesfalse

Merchant Issued CreditACH, Card, ZelleMerchant Credit Deny Letter, Merchant Credit Partial Deny LetterMerchant has issued credit for the dispute transaction.

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptMerchant Issued Credit
shouldDisplayInlineCommentsInIncludesfalse

Misrouted CaseCheckN/ACase fulfillment is handled by another department and has been transferred.A message "The case has been forwarded to the appropriate department." is displayed in the External Case Status.

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptMisrouted Case
shouldDisplayInlineCommentsInIncludesfalse

Money TransferCard, Non-FraudMoney Transfer Deny LetterThe dispute transaction was a money transfer and money transfer processors are not responsible for the delivery or suitability of goods or services. 
Tip

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptMoney Transfer
shouldDisplayInlineCommentsInIncludesfalse

No ErrorAllNo Error Deny Letter, No Error Partial Deny LetterThis deny reason cannot be disabled.

Multiexcerpt include
MultiExcerptName

No error was made by the issuer.

glossary_description
PageWithExcerptNo Error
shouldDisplayInlineCommentsInIncludesfalse

Not PostedCardNever Posted Deny LetterTransaction did not post to the account.This deny reason cannot be disabled.

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptNot Posted
shouldDisplayInlineCommentsInIncludesfalse

Out of TimeframeACH, Card, RTP, ZelleOut of Timeframe LetterDisputed transaction is beyond any applicable timeframe.

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptOut of Timeframe 1
shouldDisplayInlineCommentsInIncludesfalse

Posted LateCardPosted Late Deny LetterTransaction was authorized and at an earlier date and posted late to the account.

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptPosted Late
shouldDisplayInlineCommentsInIncludesfalse

Proof of AuthorizationACH, CardProof of Authorization Letter
Tip

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptProof of Authorization
shouldDisplayInlineCommentsInIncludesfalse

Resolved as ProcessedMissing Deposit (ACH/Wire)The disputed deposit was routed according to the depositor and no error was made.

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptResolved as Processed
shouldDisplayInlineCommentsInIncludesfalse

Valid Card PresentCardValid Card Present Deny LetterEvidence confirms that a valid card was present to complete the transaction.
Tip
Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptValid Card Present
shouldDisplayInlineCommentsInIncludesfalse

WithdrawnAllWithdrawn LetterCustomer has voluntarily withdrawn their claim.When the deny reason is set to Withdrawn, the user must specify the Withdraw Request Received Date. By default, it is set to the current date.  This deny reason cannot be disabled.

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptWithdrawn
shouldDisplayInlineCommentsInIncludesfalse


Note
titleLimited Deny Reasons

Only "Merchant Issued Credit" and "Withdrawn" are available if final credit has been issued.

...