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| Setting | Description | Read Only? | Ticket Required? |
|---|
| Interest Calculation Method | Calculate interest using Simple or Compound formula? |
| Yes |
| Interest Day Convention | 365, 360 days |
| Yes |
| Interest Maintenance Timing | Should Interest Maintenance be executed Immediately or post-Enrichment? |
| Yes |
| Interest Refund Timing | Should Interest Refund Accounting be executed Immediately or during Final Processing? |
| Yes |
| Dispute Status Maintenance | Enable Dispute Status Maintenance for adding and removing disputed amounts from dispute status. |
| Yes |
| Dispute Status Maintenance Timing | Should the amount in dispute be removed after Final Processing or after Provisional Credit? |
| Yes |
Recovery
The following options are available for customizing recovery rules.
| Setting | Description | Read Only? | Ticket Required? |
|---|
| Recovery Minimum (Fraud) | Specify the minimum dispute amount for attempting recovery on fraud claims. |
|
|
| Recovery Minimum (Non-Fraud) | Specify the minimum dispute amount for attempting recovery on non-fraud claims. |
|
|
| Pin Preferring Chip Card (Deposit Account) Default | Specify whether debit cards are pin-preferring for use in recovery right evaluation. |
|
|
| Pin Preferring Chip Card (Credit Card) Default | Specify whether credit cards are pin-preferring for use in recovery right evaluation. |
|
|
| Issuer Country | Define the country of the card issuer for evaluating jurisdictional differences in recovery rules. |
| Yes |
| Merchant Collaboration - Ethoca | Enable /wiki/spaces/QPS/pages/49468653 via the Ethoca network? Include pending transactions? |
| Yes |
| Merchant Collaboration - Verifi | Enable /wiki/spaces/QPS/pages/49468653 via the Verifi network? |
| Yes |
| Post-Resolve Merchant Credit Checks | When enabled, QFD will continue to look for matching merchant credits after a dispute has been resolved as paid. |
| Yes |
| Recovery Currency | Settings for posted, settlement or local for AMEX, Visa and Default. |
| Yes |
| Chargeback Review | Require review by a user for all potential chargebacks? This will prevent chargebacks from being automated. |
| Yes |
Collaboration
| Multiexcerpt include |
|---|
| MultiExcerptName | Description |
|---|
| PageWithExcerpt | Collaboration |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
For more details, see Collaboration.| Multiexcerpt |
|---|
| MultiExcerptName | Collaboration |
|---|
| shouldDisplayInlineCommentsInIncludes | false |
|---|
|
| Setting | Description | Read Only? | Ticket Required? |
|---|
| Merchant Collaboration - Ethoca | Enable merchant collaboration via the Ethoca network? Include pending transactions? |
| Yes | | Merchant Collaboration - Verifi | Enable merchant collaboration via the Verifi network? |
| Yes |
|
|
|
|
|
Correspondence
| Setting | Description | Read Only? | Ticket Required? |
|---|
| Outbound Communication | When enabled, letters are generated automatically. |
|
|
| Email BCC | Specify a Blind Carbon Copy (BCC) recipient for all emails. |
|
|
| SOR Address Sync | Only allow the current System of Record (SOR) address to be used for correspondence? |
| Yes |
| Email Auto-Reply | Automatically reply to incoming email messages. |
| Yes |
| Routing Number | Specify the institution routing number to be used in the Forged Breach Disclaimer. (Only applicable to Check claims) |
| Yes |
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