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Similar to the functionality today, clicking Get next work will present the most urgent assignment to the user. The dashboard Get Next Work allows users to select between Assignment Groups they have assigned to their operator. Managers can update the users operator and add multiple Assignments Groups through the Admin Portal.
When an Assignment Group's queue is cleared, and there is no available work from the Assignment group the below screen will be displayed.
When an Assignment Group is completed, the operator can click on the Get Next Work dropdown and select a new Assignment Group to pull the most urgent work.
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