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Users can add files to the case to share them with the back office. This will attach the file to the case and generate a Review New Attachment Assignment in the back office.
View Case Notes
Users can access notes placed on the claim based on the specified visibility.
When visibility is set to "Customer" or "Member", the note is visible to all users
When visibility is set to "Contact Center", the note is visible to front-office and back office users, but not customers/members.
When visibility is set to "Fulfillment", the note is only visible to back office users.
When a note is placed by an intake user, the visibility is set to Contact Center.
View Case Attachments
When a document is attached to a case. users can view case attachments. Attachments are assigned a visibility setting to only display certain case attachments to each user type. Once the document is attached to the case
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