Auto Pay

Basic / Expert

Basic is used to apply a Auto Pay threshold to all claim types. To apply claim specific thresholds this setting should be set to Expert.

Upon submission, automatically pay claims that are less than or equal to $_________.

Currency

Only applicable if <Auto Pay> = Basic

Provisional Credit

Basic / Expert

Basic is used to apply a PC threshold to all claim types. To apply claim specific thresholds this setting should be set to Expert.

Upon submission, automatically grant provisional credit to claims that are less than or equal to $_________.

Currency

Only applicable if <Provisional Credit> = Basic

Should provisional credit be allowed on non-regulatory disputes?

Allow / Deny

Allow = Non-regulatory protected claims will be allowed to receive provisional credit either through Auto PC or manually via the review provisional credit assignment.

Deny = Non-regulatory protected claims will not qualify for Auto PC and skip manual provisional credit review. If the disputed amount is recovered a final credit would be issued at the time of the resolution.

Suspicious Velocity

More than ____ claims opened within 24 hours.

Previous Denial

One, or more, disputes on the current or another claim by the same customer/member was previously denied.

Non-protected Claims

Disputes without regulatory protection are excluded from Auto Pay and Auto PC.

Claims that are not protected by regulation, based on Regulatory Settings.

Early Transactions

A disputed transaction occurred within _____ days of the account opening.

Potential Claim Abuse

____ claims have been filed in the last ____ days.

New Account

Account was opened within the last ____ days.

Require a returned statement from the cardholder for ______________ on Reg E claims.

No Card Claims/ Fraud Card Claims/Non-Fraud Card Claims/All Card Claims

Applies to Reg E protected card transactions.

If not granted automatically during intake, I want to _______________.

Review specifically for provisional credit (All Claims) / Review specifically for provisional credit (Reg Bound Only) / Skip Review and Move to Disposition

Upon expiration of the regulatory provisional credit deadline, the review assignment should _________________.

Pend for Review / Skip to Disposition

Automatically write off claims where all disputes in Final Investigation are below $___________ and the sum of remaining disputes is less than $_____________.

Currency

This setting does not apply to reopened disputes.

Should this setting be applied to all claims or Reg covered claims?

Reg protected claims only / All Claims

Should disputes be written-off when a user granted provisional credit but did not go through recovery and no new information was provided?

Yes / No

Should this setting be applied to all claims or Reg covered claims?

Reg protected claims only / All Claims

Can users manually add transactions to a dispute?

Yes / No

Are users allowed to manually enter a transaction when the transaction is within the defined transaction history?

Yes / No

Applicable when <Can users manually add transactions to a dispute?> = Yes

Requires transaction history to be defined.

Should claims be reevaluated for final credit post merchant collaboration?

Yes / No

Write Off Decision

Basic / Expert

Applicable when <Should claims be reevaluated for final credit post merchant collaboration?> = Yes

Post merchant collaboration and merchant credit check, a final credit will be issued on claims that are less than or equal to $_______ and all transactions are below $________.

Currency

Applicable when <Write Off Decision> = Basic

When <Write Off Decision> = Expert the thresholds are configured at the transaction level.

Should claims be reevaluated for provisional credit post merchant collaboration?

Yes / No

Provisional Credit Decision

Basic / Expert

Applicable when <Should claims be reevaluated for provisional credit post merchant collaboration?> = Yes

Post merchant collaboration and merchant credit check, automatically grant provisional credit to claims that are less than or equal to $___________.

Currency

Applicable when <Provisional Credit Decision> = Basic

When <Provisional Credit Decision> = Expert the thresholds are configured at the transaction level.

Upon submission, automatically pay claims that are less than or equal to $_________ and all transactions are below $____________.

Currency

Only applicable if <Auto Pay>in All Claims section = Expert

Attempt recovery after paying

Checkbox

Only applicable if <Auto Pay> = Expert

Exclude Non-Fraud from Auto Pay

Checkbox

Only applicable if <Auto Pay> = Expert

Upon submission, automatically grant provisional credit to claims that are less than or equal to $___________.

Currency

Only applicable if <Provisional Credit>in All Claims section = Expert

Aged Transactions

One, or more, disputed transactions posted ___ days, or more, prior to the contact date.

Documents Required

A receipt of a written statement is required.

The Stop Payment fee amount $________.

Currency

Allow users to waive the stop payment fee

Checkbox

Non-Recurring Transactions Disclosure

A stop payment on this originating company will be in place for a period of ___ months.

During intake if a stop payment is placed on a non-recurring transaction the Non-Recurring Transaction Disclosure is displayed.

Recurring Transactions Disclosure

A stop payment on this originating company will be in place for ___________________

During intake if a stop payment is placed on a non-recurring transaction the Recurring Transaction Disclosure is displayed.

Any freeform value entered will display in the intake questionnaire disclosure.

Should verbal attestation be obtained to complete the written statement (WSUD)?

Request signature on Written Statement / Obtain Verbal Attestation on Written Statement

Post merchant collaboration and merchant credit check, a final credit will be issued on fraud claims that are less than or equal to $______ and all transactions are below $_________.

Currency

Applicable when <Write Off Decision> = Expert

Post merchant collaboration and merchant credit check, a final credit will be issued on non-fraud claims that are less than or equal to $_______ and all transactions are below $________.

Currency

Applicable when <Write Off Decision> = Expert.

Post merchant collaboration and merchant credit check, automatically grant provisional credit to non-fraud claims that are less than or equal to $___________.

Currency

Applicable when <Provisional Credit Decision> = Expert

Post merchant collaboration and merchant credit check, automatically grant provisional credit to fraud claims that are less than or equal to $___________.

Currency

Applicable when <Provisional Credit Decision> = Expert