All Claims

The settings in this section apply to all claim types. To add customized settings to a specific claim type, please see the claim type specific sections to add customization.

Auto Pay And Provisional Credit

Setting	Options	Comments
Auto Pay	Basic / Expert	Basic is used to apply a Auto Pay threshold to all claim types. To apply claim specific thresholds this setting should be set to Expert.
Upon submission, automatically pay claims that are less than or equal to $_________.	Currency	Only applicable if <Auto Pay> = Basic
Provisional Credit	Basic / Expert	Basic is used to apply a PC threshold to all claim types. To apply claim specific thresholds this setting should be set to Expert.
Upon submission, automatically grant provisional credit to claims that are less than or equal to $_________.	Currency	Only applicable if <Provisional Credit> = Basic
Should provisional credit be allowed on non-regulatory disputes?	Allow / Deny	Allow = Non-regulatory protected claims will be allowed to receive provisional credit either through Auto PC or manually via the review provisional credit assignment. Deny = Non-regulatory protected claims will not qualify for Auto PC and skip manual provisional credit review. If the disputed amount is recovered a final credit would be issued at the time of the resolution.

Exclusions

To exclude disputes from auto pay and auto PC, specific exclusions can be added to an exclusions table.

Available Exclusions

Exclusion	Setting	Comments
Suspicious Velocity	More than ____ claims opened within 24 hours.
Previous Denial	One, or more, disputes on the current or another claim by the same customer/member was previously denied.
Non-protected Claims	Disputes without regulatory protection are excluded from Auto Pay and Auto PC.	Claims that are not protected by regulation, based on Regulatory Settings.
Early Transactions	A disputed transaction occurred within _____ days of the account opening.
Potential Claim Abuse	____ claims have been filed in the last ____ days.
New Account	Account was opened within the last ____ days.

Provisional Credit Review

Setting	Options	Comments
Require a returned statement from the cardholder for ______________ on Reg E claims.	No Card Claims/ Fraud Card Claims/Non-Fraud Card Claims/All Card Claims	Applies to Reg E protected card transactions.
If not granted automatically during intake, I want to _______________.	Review specifically for provisional credit (All Claims) / Review specifically for provisional credit (Reg Bound Only) / Skip Review and Move to Disposition
Upon expiration of the regulatory provisional credit deadline, the review assignment should _________________.	Pend for Review / Skip to Disposition

Write Off Threshold

Setting	Options	Comments
Automatically write off claims where all disputes in Final Investigation are below $___________ and the sum of remaining disputes is less than $_____________.	Currency	This setting does not apply to reopened disputes.
Should this setting be applied to all claims or Reg covered claims?	Reg protected claims only / All Claims

Write Off Review

Setting	Options	Comments
Should disputes be written-off when a user granted provisional credit but did not go through recovery and no new information was provided?	Yes / No
Should this setting be applied to all claims or Reg covered claims?	Reg protected claims only / All Claims

Manual Transaction Entry

Setting

Options

Comments

Can users manually add transactions to a dispute?

Yes / No

Are users allowed to manually enter a transaction when the transaction is within the defined transaction history?

Yes / No

Applicable when <Can users manually add transactions to a dispute?> = Yes

Requires transaction history to be defined.

Post Collaboration Decision Automation

Setting

Options

Comments

Should claims be reevaluated for final credit post merchant collaboration?

Yes / No

Write Off Decision

Basic / Expert

Applicable when <Should claims be reevaluated for final credit post merchant collaboration?> = Yes

Post merchant collaboration and merchant credit check, a final credit will be issued on claims that are less than or equal to $_______ and all transactions are below $________.

Currency

Applicable when <Write Off Decision> = Basic

When <Write Off Decision> = Expert the thresholds are configured at the transaction level.

Should claims be reevaluated for provisional credit post merchant collaboration?

Yes / No

Provisional Credit Decision

Basic / Expert

Applicable when <Should claims be reevaluated for provisional credit post merchant collaboration?> = Yes

Post merchant collaboration and merchant credit check, automatically grant provisional credit to claims that are less than or equal to $___________.

Currency

Applicable when <Provisional Credit Decision> = Basic

When <Provisional Credit Decision> = Expert the thresholds are configured at the transaction level.

ACH

The settings in this section apply to ACH claim types.

Auto Pay And Provisional Credit

Auto Pay Thresholds

Setting	Options	Comments
Upon submission, automatically pay claims that are less than or equal to $_________ and all transactions are below $____________.	Currency	Only applicable if <Auto Pay>in All Claims section = Expert
Attempt recovery after paying	Checkbox	Only applicable if <Auto Pay> = Expert
Exclude Non-Fraud from Auto Pay	Checkbox	Only applicable if <Auto Pay> = Expert

Provisional Credit Thresholds

Setting	Options	Comments
Upon submission, automatically grant provisional credit to claims that are less than or equal to $___________.	Currency	Only applicable if <Provisional Credit>in All Claims section = Expert

Exclusions

To exclude disputes from auto pay and auto PC, specific exclusions can be added to an exclusions table.

Available Exclusions

Exclusion	Setting	Comments
Aged Transactions	One, or more, disputed transactions posted ___ days, or more, prior to the contact date.
Documents Required	A receipt of a written statement is required.

Optional Settings

Settings	Options	Comments
The Stop Payment fee amount $________.	Currency
Allow users to waive the stop payment fee	Checkbox
Non-Recurring Transactions Disclosure	A stop payment on this originating company will be in place for a period of ___ months.	During intake if a stop payment is placed on a non-recurring transaction the Non-Recurring Transaction Disclosure is displayed.
Recurring Transactions Disclosure	A stop payment on this originating company will be in place for ___________________	During intake if a stop payment is placed on a non-recurring transaction the Recurring Transaction Disclosure is displayed. Any freeform value entered will display in the intake questionnaire disclosure.
Should verbal attestation be obtained to complete the written statement (WSUD)?	Request signature on Written Statement / Obtain Verbal Attestation on Written Statement

Write Off Decision

Setting

Options

Comments

Post merchant collaboration and merchant credit check, a final credit will be issued on fraud claims that are less than or equal to $______ and all transactions are below $_________.

Currency

Applicable when <Write Off Decision> = Expert

Post merchant collaboration and merchant credit check, a final credit will be issued on non-fraud claims that are less than or equal to $_______ and all transactions are below $________.

Currency

Applicable when <Write Off Decision> = Expert.

Provisional Credit Decisions

Setting

Options

Comments

Post merchant collaboration and merchant credit check, automatically grant provisional credit to fraud claims that are less than or equal to $_________.

Currency

Applicable when <Provisional Credit Decision> = Expert

Post merchant collaboration and merchant credit check, automatically grant provisional credit to non-fraud claims that are less than or equal to $_________.

Currency

Applicable when <Provisional Credit Decision> = Expert

Card

The settings in this section apply to Card claim types.

Auto Pay And Provisional Credit

Auto Pay Thresholds

Setting	Options	Comments
Upon submission, automatically pay fraud claims that are less than or equal to $_________ and all transactions are below $____________.	Currency	Only applicable if <Auto Pay>in All Claims section = Expert
Attempt recovery after paying	Checkbox	Only applicable if <Auto Pay> = Expert
Exclude Non-Fraud from Auto Pay	Checkbox	Only applicable if <Auto Pay> = Expert
Upon submission, automatically pay non-fraud claims that are less than or equal to $_________ and all transactions are below $____________.	Currency	Only applicable if <Auto Pay>in All Claims section = Expert
Attempt recovery after paying	Checkbox	Only applicable if <Auto Pay> = Expert

Provisional Credit Thresholds

Setting	Options	Comments
Upon submission, automatically grant provisional credit to fraud claims that are less than or equal to $___________.	Currency	Only applicable if <Provisional Credit>in All Claims section = Expert
Upon submission, automatically grant provisional credit to non-fraud claims that are less than or equal to $___________.	Currency	Only applicable if <Provisional Credit>in All Claims section = Expert

Exclusions

To exclude disputes from auto pay and auto PC, specific exclusions can be added to an exclusions table.

Available Exclusions

Exclusion	Setting	Comments
Aged Transactions	One, or more, disputed transactions posted ___ days, or more, prior to the contact date.
ATO Claims	Account Takeover (ATO) Claims are excluded from credit automation.
High Risk Merchant Category Codes	One, or more, disputed transactions have a MCC on the list below:	Add Merchant Category Codes to list
High Risk Point of Sale (POS) Entry Mode	One, or more, disputed transactions has a POS entry mode on the list below:	Add POS entry modes to list
Proprietary ATM Transactions	One, or more, proprietary ATM transactions are in dispute
Requested Documentation - Reg E	Require a returned statement from the cardholder for______________ on Reg E claims.	No Card Claims / Fraud Card Claims / Non-Fraud Card Claims / All Card Claims

Manual Transaction Entry

Setting	Options	Comments
Can users enter a same-day ATM manual transactions?	Yes / No

Write Off Decision

Setting

Options

Comments

Post merchant collaboration and merchant credit check, a final credit will be issued on fraud claims that are less than or equal to $______ and all transactions are below $_________.

Currency

Applicable when <Write Off Decision> = Expert

Post merchant collaboration and merchant credit check, a final credit will be issued on non-fraud claims that are less than or equal to $_______ and all transactions are below $________.

Currency

Applicable when <Write Off Decision> = Expert.

Provisional Credit Decisions

Setting

Options

Comments

Post merchant collaboration and merchant credit check, automatically grant provisional credit to fraud claims that are less than or equal to $_________.

Currency

Applicable when <Provisional Credit Decision> = Expert

Post merchant collaboration and merchant credit check, automatically grant provisional credit to non-fraud claims that are less than or equal to $_________.

Currency

Applicable when <Provisional Credit Decision> = Expert

Check

The settings in this section apply to Check claim types.

Auto Pay And Provisional Credit

Auto Pay Thresholds

Setting	Options	Comments
Upon submission, automatically pay claims that are less than or equal to $_________ and all transactions are below $____________.	Currency	Only applicable if <Auto Pay>in All Claims section = Expert

Provisional Credit Thresholds

Setting	Options	Comments
Upon submission, automatically grant provisional credit to claims that are less than or equal to $___________.	Currency	Only applicable if <Provisional Credit>in All Claims section = Expert

Write Off Decision

Setting

Options

Comments

Post merchant collaboration and merchant credit check, a final credit will be issued on fraud claims that are less than or equal to $______ and all transactions are below $_________.

Currency

Applicable when <Write Off Decision> = Expert

Post merchant collaboration and merchant credit check, a final credit will be issued on non-fraud claims that are less than or equal to $_______ and all transactions are below $________.

Currency

Applicable when <Write Off Decision> = Expert.

Provisional Credit Decisions

Setting

Options

Comments

Post merchant collaboration and merchant credit check, automatically grant provisional credit to fraud claims that are less than or equal to $_________.

Currency

Applicable when <Provisional Credit Decision> = Expert

Post merchant collaboration and merchant credit check, automatically grant provisional credit to non-fraud claims that are less than or equal to $_________.

Currency

Applicable when <Provisional Credit Decision> = Expert

Zelle

The settings in this section apply to Zelle claim types.

Auto Pay And Provisional Credit

Auto Pay Thresholds

Setting	Options	Comments
Upon submission, automatically pay claims that are less than or equal to $_________ and all transactions are below $____________.	Currency	Only applicable if <Auto Pay>in All Claims section = Expert

Provisional Credit Thresholds

Setting	Options	Comments
Upon submission, automatically grant provisional credit to claims that are less than or equal to $___________.	Currency	Only applicable if <Provisional Credit>in All Claims section = Expert

Exclusions

To exclude disputes from auto pay and auto PC, specific exclusions can be added to an exclusions table.

Available Exclusions

Exclusion	Setting	Comments
Aged Transactions	One, or more, disputed transactions posted ___ days, or more, prior to the contact date.

Write Off Decision

Setting

Options

Comments

Post merchant collaboration and merchant credit check, a final credit will be issued on fraud claims that are less than or equal to $______ and all transactions are below $_________.

Currency

Applicable when <Write Off Decision> = Expert

Post merchant collaboration and merchant credit check, a final credit will be issued on non-fraud claims that are less than or equal to $_______ and all transactions are below $________.

Currency

Applicable when <Write Off Decision> = Expert.

Provisional Credit Decisions

Setting

Options

Comments

Post merchant collaboration and merchant credit check, automatically grant provisional credit to fraud claims that are less than or equal to $_________.

Currency

Applicable when <Provisional Credit Decision> = Expert

Post merchant collaboration and merchant credit check, automatically grant provisional credit to non-fraud claims that are less than or equal to $_________.

Currency

Applicable when <Provisional Credit Decision> = Expert

Wire

The settings in this section apply to Wire claim types.

Auto Pay And Provisional Credit

Auto Pay Thresholds

Setting	Options	Comments
Upon submission, automatically pay claims that are less than or equal to $_________ and all transactions are below $____________.	Currency	Only applicable if <Auto Pay>in All Claims section = Expert

Provisional Credit Thresholds

Setting	Options	Comments
Upon submission, automatically grant provisional credit to claims that are less than or equal to $___________.	Currency	Only applicable if <Provisional Credit>in All Claims section = Expert

Write Off Decision

Setting

Options

Comments

Post merchant collaboration and merchant credit check, a final credit will be issued on fraud claims that are less than or equal to $______ and all transactions are below $_________.

Currency

Applicable when <Write Off Decision> = Expert

Post merchant collaboration and merchant credit check, a final credit will be issued on non-fraud claims that are less than or equal to $_______ and all transactions are below $________.

Currency

Applicable when <Write Off Decision> = Expert.

Provisional Credit Decisions

Setting

Options

Comments

Post merchant collaboration and merchant credit check, automatically grant provisional credit to fraud claims that are less than or equal to $_________.

Currency

Applicable when <Provisional Credit Decision> = Expert

Post merchant collaboration and merchant credit check, automatically grant provisional credit to non-fraud claims that are less than or equal to $_________.

Currency

Self-Configuration Application

Video Walkthrough