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<Manual Header>

Page Properties

Description

Excerpt

Sent when an Account Takeover (ATO) claim is submitted with no disputed transactions. Provides the claimant with a summary of the case, what they can expect, and what actions they need to take, if any. 

Applies To

Account Takeover

...

Content

Category

Confirmation

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Letter Preview

View file
nameATO Confirmation -No Transaction (1).pdf

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Sample

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We received notification from you on

06

07/

15

03/

2023 relating

2024 relating to possible identity theft.

<Identity Theft Assistance Notice>

<What Happens Next>

<Footers>

Sample

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Email Preview

View file
nameATO confirmation no transactions email.pdf

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Sample

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We received notification from you on

06

07/

15

03/

2023 relating

2024 relating to possible identity theft.

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pageWhat Happens Next

  • To prevent any future activity, your account has been closed and we have opened a new account with a different account number. Your new card(s) should arrive in 7-10 days. Your authorized account activity will be automatically transferred to your new account. Please be sure to update your account number with any merchants that charge your card regularly to ensure that they have the updated account number.

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