What Happens Next

Please return the <Doc> along with any other supporting documentation to <Address> within <Number> days.

• Chargeback docs are needed, and Communication Channel is Mail

Please return the <Doc> along with any other supporting documentation by replying to the e-mail within <Number> days.

• Chargeback docs are needed, and Communication Channel is Email

Please complete and sign the enclosed <Doc> and return, along with any other supporting documentation, to <Address> within 10 days.

• Regulatory docs are needed, and Communication Channel is Mail

Please complete and sign the enclosed <Doc> and return, along with any other supporting documentation, to <Address> within 10 days or by replying to the e-mail.

• Regulatory docs are needed, and Communication Channel is Email

We have limited time to reclaim your funds and cannot guarantee that the funds can be reclaimed. To expedite your dispute, please complete and return the form immediately.

• Check Fraud – URCC Affidavit is required

We are issuing a credit to your account in the amount of <Amount> on <Date>.

• Provisional or Final Credit has been issued – Reg E

We are issuing a credit to your account in the amount of <Amount>.

• Provisional or Final Credit has been issued – Not Reg E

A stop payment will be placed on your account for the transaction in dispute.

• ACH Recurring – Stop Payment Requested

Interest associated with the disputed transactions will be adjusted to your account, where applicable, and is considered final at the time of crediting.

• Interest refunds are enabled

No further action is required on your part and the credit issued to your account is considered final.

• Claim has been AutoPaid

This credit is considered temporary while we investigate your dispute and any changes to the credit or your account will be communicated to you.

• Provisional credit has been granted

Fees associated with the disputed transactions will be provisionally credited to your account, where applicable.

• Fees granted with PC, rebill enabled

Fees associated with the disputed transactions will be credited to your account, where applicable, and are considered final at the time of crediting.

• Fees granted with PC, rebill disabled

We will review this dispute and inform you of our decision and/or next steps within <Days> business days.

• No PC issued – Reg E

If we are unable to make a decision within the next <Days> business days, we will provisionally credit your account for the transactions disputed while we continue to investigate.

• No PC issued – Reg E docs are not required

If you have provided all requested documentation and we are unable to make a decision within the next <Days> business days, we will provisionally credit your account for the transactions disputed while we continue to investigate.

• No PC issued – Reg E docs are required

To prevent any additional fraudulent activity, your card has been blocked.

• Card blocked during intake

A replacement card has been ordered for you. Please be sure to update your card number with any merchants that charge your card regularly to ensure there is no interruption.

• Card reordered during intake

Please keep in mind that our investigation can take up to <Days> days to complete.

• Reg E claims (45 or 90)

We will review and respond to your dispute within <Days> business days.

• Check Fraud

Please keep in mind that our investigation can take up to 2 full statement cycles from <Date>.

• Reg Z claims

We anticipate having your dispute resolved within 90 days.

• Non-Reg claims