Compliance Resolution Notice
- Devan Robertson
- Kristafanie Somers
- Nick Facca
Description
Sets appropriate resolution timeframe expectations, taking into consideration any applicable regulations.
Content
Depending on the applicable regulation(s), one or more of the following messages regarding resolution timeframe will be included.
Regulation Z
Please keep in mind that our investigation can take up to 2 complete billing cycles to complete.
Regulation E (ACH)
If you have provided all required documentation and we are unable to make a decision within the next 10 business days, we will provisionally credit your account for the transactions disputed and any associated fees while we continue to investigate.
Regulation E (45 days)
Please keep in mind that our investigation can take up to 45 days to complete.
Regulation E (90 days)
Please keep in mind that our investigation can take up to 90 days to complete.
No Applicable Regulation
Please keep in mind that our investigation can take up to 90 days to complete.
Sample 1
Reg Z
Reg E 90 Days
Reg E 45 Days
Rule | TalkingPoint Customer |