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The statement of dispute is sent in certain non-fraud disputes where specific documentation is required to support the claim. It is typically included with the confirmation letter as an |
attachment/, but can also be sent manually from the Communication Hub. When it is sent manually, it will include a cover letter. Applicable claim reasons: Merchandise or services not received, Cash not received at ATM, Credit not processed, Paid for by other means, Transaction value not loaded. | Applies To | Card |
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Cover Letter Content
<Manual Header>
<Opening - Unresolved>
<Transaction Grid>
To expedite processing of your dispute, please complete, sign and return the attached Statement of Dispute to the address below within 7 days.
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<Footers>
Cover Letter Sample
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| name | Statement Of Dispute (2).pdf |
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To expedite processing of your dispute, please complete, sign and return the attached Statement of Dispute to the address below within 7 days. Quavo Financial Services
Attention: Card Operations
P.O. Box 12345
East Lansing, MI 48820-1234 | Multiexcerpt-fast-include |
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STATEMENT OF DISPUTE RE: Case |
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2407030001C for account ending in |
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Mr. Steve Rogers, hereby dispute the transaction(s) listed below for the following reason: Merchandise or services not received. I was charged for the transaction listed, but I have not received the merchandise or service. I expected to receive _____________________________________________________ from the merchant on __/_/_. I contacted the merchant on ___/_/__, and their response was _______________________________________________________________ _______________________________________________________________________________________________________________________________. | Multiexcerpt fast include block macro |
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Please provide any additional information you believe may be helpful in our investigation (you may attach additional pages, if needed):
_____________________________________________________________________ |
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______________________________________________________________________________
___________________________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________________ |
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Credit not processed.
I was promised a credit for the transaction listed and it has not been processed. Attached is a copy of the credit transaction receipt or voided transaction receipt.
Paid for by other means.
Attached is a copy of the front and back of the canceled check/cash receipt/money order/bank statement or proof of other payment by other means.
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I certify that, to the best of my knowledge and belief, all the information on this statement is true, correct, complete and made in good faith.
Signature: _________________________________________________ Date: ___________________ |
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