QFD includes support for many different transaction types, as well as numerous configuration options to help align with the way you do business. Here you'll find everything you need to know about what is supported in QFD and how you can customize the behavior of the application for your organization.
- Supported Transactions341112299
- Configuration Model341112299Configuration Methods
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- Configuration Options341112299
- Sample Configuration Files
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- Auto Pay/PC/additional monetary thresholds
- Client logos
- Notification email addresses
- Document requirements
- Regulatory settings
- Approvals
More details here. For any Clients not yet utilizing self configuration, all of these settings can be configured via the Quavo Configured path below.
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These are settings that are maintained by Quavo staff and can be changed via support ticket. In many cases, changing these settings could have extensive compliance, financial or work management effects. These changes are considered development and will go through Quavo's change process, which includes testing, approval, etc..
Examples:
- Accounting plan/fee mapping
- Available transaction types
- Work queues
- Network/processor settings
- Authentication details
- International settings
More details hereLearn more below.
Quavo Development (Implementation Change)
Some settings are directly related to service integrations and changes to them require refinement, analysis, development, testing, etc.. minor changes are usually included in your support agreement. Major changes (such as a core conversion, switching networks, etc..) may require a separate engagement.
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Denial Configuration |
| Setting Name | Description | Read Only? |
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| Deny Reasons | Lists available deny reasons and their applicability to Claim types. Some reasons can be disabled so that they are not available for use. | Yes |
| Denial Commentary | Require commentary when a user denies one, or more, disputes? | Yes |
| Deny Justifications | When enabled, deny justifications can be configured to require users to select one, or more, specific justifications for a "No Error" deny decision. These justifications are fully configurable by transaction type and fraud/non-fraud and allow the user to provide additional context to the accountholder via the resolution letter. The following "applicable to" options are supported:
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InvestigationQFD includes various automated and human-supported investigation methods. Below is a list of settings available.
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Write Off ConfigurationThe following settings allow customization of available write-off justifications.
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Accounting
| Setting | Description | Read Only? | Ticket Required? |
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| Manual Accounting | Allow access to manual accounting? (Managers only.) | Yes | |
| Second Operations | Include second operations? | Yes | |
| Non-Suspense Resolution | Use non-suspense resolution? Additional options to reverse PC at resolution. | Yes | |
| Accounting Plan | Define all accounts and/or accounting codes to be used for Accounting. Allows for export and approval after configuration. | Yes |
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