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The Execute Chargeback assignment is generated when system integration is not enabled to perform the chargeback. This assignment prompts the agent to execute the chargeback in an external system.

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How to complete the assignment

1. Click the Execute Chargeback Manually button. 
   

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2. Submit the chargeback manually using your firm's system of choice. Instructions may be available in QFD.

   
   

3. After submitting the chargeback manually, return to QFD and verify the Mastercom ID/Visa Case ID is present in the field labeled "Please provide the MasterCom claim id."/"What is the Visa Case ID?"
   • If MasterCom ID is not present, locate and enter the MasterCom ID.
     
     • To locate the MCOM ID/Visa Case ID, In QFD selectthe Additional Data hyperlink.
     • Click on the Recovery Details tab.

     • Copy the number listed below Claim Filing - Claim ID.

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4. Check the box next to "I certify the above steps have been completed."
   
   
5. Click the Apply button.
   
   
6. Click the Process Actions button.