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changes.mady.by.user Geordie Connell

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changes.mady.by.user Kristafanie Somers

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Page Properties


Description


Excerpt

This assignment prompts the user to review a fee identified by the system as potentially applicable to the dispute and determine if it should be refunded in the event the claim is paid.


Details


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MultiExcerptNameActions

Review Fee

This action prompts the user to review a fee identified by the system and determine if it should be refunded.  If the user opts to refund and there is more than one dispute on the claim, they'll be prompted to identify the dispute that triggered the fee.  This step is optional.  If no dispute is identified, the fee is associated with the claim.


SLA

Goal: 3 days

Deadline: 8 days

Work QueueReviewFee
Work Group

Exception



StageAnalyze
NodeFees


The Review Fee assignment prompts the agent to review a fee identified by the system as potentially applicable to the dispute. The agent will determine if the fee should be refunded in the event the claim is paid.

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How to complete the Review Fee assignment

  1. Click the Review Fee button.

    Expand
    titleClick here to see the expanded assignment...

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  2. Select the disputed transaction that is associated with the fee. The selected row will be highlighted. 

    Expand
    titleClick here to see the disputed transaction selection...

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  3. Determine if the fee is to be refunded or to leave the fee unchanged by selecting an option from the drop-down:
    • Refund Fee will refund the fee if the claim is paid.

    • Fee Does Not Apply will leave the fee unchanged.

      Expand
      titleClick here to see the Fee Review Action drop-down...

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  4. Click the Apply button.

  5. Click the Process Actions button.