Review Fee

Description	This assignment prompts the user to review a fee identified by the system as potentially applicable to the dispute and determine if it should be refunded in the event the claim is paid.
Details	Review Fee This action prompts the user to review a fee identified by the system and determine if it should be refunded. If the user opts to refund and there is more than one dispute on the claim, they'll be prompted to identify the dispute that triggered the fee. This step is optional. If no dispute is identified, the fee is associated with the claim.
SLA	Goal: 3 days Deadline: 8 days
Work Queue	ReviewFee
Work Group	Exception

Stage	Analyze
Node	Fees

The Review Fee assignment prompts the agent to review a fee identified by the system as potentially applicable to the dispute. The agent will determine if the fee should be refunded in the event the claim is paid.

How to complete the Review Fee assignment

Click the Review Fee button.
Click here to see the expanded assignment...
Select the disputed transaction that is associated with the fee. The selected row will be highlighted.
Click here to see the disputed transaction selection...
Determine if the fee is to be refunded or to leave the fee unchanged by selecting an option from the drop-down:
- Refund Fee will refund the fee if the claim is paid.
- Fee Does Not Apply will leave the fee unchanged.
  Click here to see the Fee Review Action drop-down...
Click the Apply button.
Click the Process Actions button.