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When an amount is placed in dispute status with the credit card processor, that amount is excluded from interest and minimum payment calculations until it is removed from dispute status. If this automated process fails, this assignment prompts an analyst to retry the automation, manually add or remove the amount from the dispute status, or cancel the action altogether. 

How to complete the Set Amount in Dispute Service Failed assignment

1. To retry the automated process, click the Retry Service Call button. 
   
   
2. To manually set the amount, click the Add Amount in Dispute Status button or the Remove Amount in Dispute Status button.
   
   
   • Using your firm's external credit reporting system, make the adjustment per QFD's instructions. 
     
     
   • Return to QFD and check the box next to "I certify the above adjustment has been completed."
     
     
3. To cancel the process, select the Cancel option from the Other Actions menu. 
   
   
4. Click the Apply button.
   
   
5. Click the Process Actions button.