Set Amount In Dispute Service Failed

Description	When a service is configured to execute Dispute Status Maintenance and the service fails multiple times, this assignment generated to prompt user review.
Details	If the service is still available, the user can retry the service call by processing the assignment. If the service can no longer be retried, the user must complete the action of adding or removing the specific amount from dispute status in an external system. Alternatively, the user can cancel the action via Other Actions > Cancel.
SLA	None
Work Queue
Work Group

Stage	Execute
Node	Interest Maintenance

When an amount is placed in dispute status with the credit card processor, that amount is excluded from interest and minimum payment calculations until it is removed from dispute status. If this automated process fails, this assignment prompts an analyst to retry the automation, manually add or remove the amount from the dispute status, or cancel the action altogether.

How to complete the Set Amount in Dispute Service Failed assignment

To retry the automated process, click the Retry Service Call button.
To manually set the amount, click the Add Amount in Dispute Status button or the Remove Amount in Dispute Status button.
- Using your firm's external credit reporting system, make the adjustment per QFD's instructions.
- Return to QFD and check the box next to "I certify the above adjustment has been completed."
To cancel the process, select the Cancel option from the Other Actions menu.
Click the Apply button.
Click the Process Actions button.