Merchant Credit Service Failed

Overview

The Merchant Credit Service Failed assignment prompts the user to retry the service or cancel the merchant credit check via Other Actions.

How-To

Step 1: Click the Retry Enrich Data Service Call button.

Step 2: Click the Apply button. 

Step 3: Click the Process Actions button.

If the assignment does not complete, attempt a manual review:

Step 1: Click the Other Actions button.

Step 2: Select the Skip to Manual Review option.

Step 3: Click the Process Actions button.

Click here for the Check for Merchant Credit procedures.

Alternatively, the merchant credit check can be canceled:

Step 1: Click the Other Actions button.

Step 2: Select the Cancel Merchant Credit Check option.

Step 3: Click the Process Actions button.

Other Actions

The Other Actions menu offers additional actions and information that allows the user to effectively work the task. 

Open

Skip to Manual Review

Moves the dispute to the Check for Merchant Credit assignment.

Cancel Merchant Credit Check

The action allows the user to cancel the merchant credit check and move the dispute forward in the recovery flow. 

Mark Assignment As Unworkable

Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it. 

Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops. 

Bulk Actions

Bulk Actions enable users to apply action to multiple disputes at once, saving the user time. 

Open

Bulk Take Action

This button is available when there are multiple disputes present in the selected node. The bulk action applied will impact only the disputes on the page you're currently viewing if there are multiple pages due to the number of disputed transactions.