Review Collaboration Response

Overview

This assignment is a notification that a response has been received after the dispute has moved on in the workflow.  Based on the response it might indicate a merchant credit has been received.  In the event one has been received a user can pull the dispute from the work flow it is residing in and take action to process the denial.  The only action is to acknowledge the response.

Open

How-To

Step 1: Click the Review Collaboration Response button

Open

Step 2: Click the Apply button

Step 3: Click the Process Actions button

Other Actions

The Other Actions menu offers additional actions and information that allows the user to effectively work the task. 

Mark Assignment As Unworkable

Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it. 

Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops. 

Bulk Actions

Bulk Actions enable users to apply action to multiple disputes at once, saving the user time. 

Bulk Take Action

This button is available when there are multiple disputes present in the selected node. The bulk action applied will impact only the disputes on the page you're currently viewing if there are multiple pages due to the number of disputed transactions.