Review Collaboration Response

Description

When a response is not received within the standard 5 day pend period for awaiting a Verifi response and is received once a dispute is moved on in the workflow, this assignment is created for review.  

Details

This assignment is a notification that a response has been received after the dispute has moved on in the workflow.  Based on the response it might indicate a merchant credit has been received.  In the event one has been received a user can pull the dispute from the work flow it is residing in and take action to process the denial.  The only action is to acknowledge the response.

SLA

N/A

Work QueueReviewCollaborationResponse
Work Group