Enrichment Service Failed

Owned by Devan Robertson
Last updated: Sept 27, 2024 by Kristafanie Somers
1 min read
Description

When an enrichment integration fails in Auto Enrichment, this assignment is generated and prompts the user to review the reason for the service failure.

Details

Retry Enrich Data Service Call

This is the primary action of the assignment.  When the user clicks on the "Retry Enrich Data Service Call" button the section below will be expanded and display the error returned from the enrichment service.  To complete the retry click Apply and then Process Actions, otherwise click on Other Actions to take a different action.

Process Enrichment Manually

This optional action is available via the Other Actions menu.  The user can manually complete enrichment to move the dispute forward in the workflow.

Additional Other Actions

SLANone
Work QueueEnrichmentServiceFailed
Work Group

ResearchTeam1

StageEnhance
NodeEnrichment


Enrichment Service Failed is an assignment generated when an enrichment integration fails in the auto enrichment flow performed by QFD. This assignment prompts the agent to review the reason for the service failure.


How to complete the assignment

  1. Click the Retry Enrich Data Service Call button. 

     Click here to see the expanded assignment...

  2. Click the Apply button.

  3. Click the Process Actions button.

  4. If the assignment does not advance after two attempts, click on the Other Actions button (ellipses) then select Process Enrichment Manually.
    Click here to visit the Manual Enrichment procedure page.

     Click here to see the Other Actions menu...