Enrichment Service Failed
- Devan Robertson
- Kristafanie Somers
- Jacob Harris
- Nick Facca
Description | |
SLA | None |
Assignment Group | Daily Maintenance |
Overview
Enrichment Service Failed is an assignment generated when an enrichment integration fails in the auto enrichment flow performed by QFD. This assignment prompts the agent to review the reason for the service failure.
How-To
Step 1: Click the Retry Enrich Data Service Call button.
Step 2: Click the Apply button.
Step 3: Click the Process Actions button.
Step 4: If the assignment does not advance after two attempts, click on the Other Actions button (ellipses) then select Process Enrichment Manually.
Other Actions
The Other Actions menu offers additional actions and information that allows the user to effectively work the task.
Process Enrichment Manually
This action allows the user to enter required transaction data manually.
Deny Dispute
The Deny Dispute option allows the user to deny the dispute. In the Enrichment stage, users may need to deny due to the account holder withdrawing their claim.
Write Off
The Write Off option allows the user to resolve the dispute through a write off.
Mark Assignment As Unworkable
Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it.