Provide Required Enrichment Data

Overview

Provide Required Enrichment Data is an assignment generated when a required data element is not captured by QFD upon claim creation. This could be the card number, SEC code, recipient, etc. QFD will identify the required information in the task.

Open

How-To

Step 1: Click the Provide Required Enrichment Data button.

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Open

Step 2: Select the appropriate card number from the Card Number drop-down or enter the card number in Card Number field.

Step 3: Click the Apply button.

Step 4: Click the Process Actions button.

Other Actions

The Other Actions menu offers additional actions and information that allows the user to effectively work the task. 

Skip Enrichment

Resolve Enrichment without providing additional details.

Mark Assignment As Unworkable

Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it. 

Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops.