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Kristafanie Somers

Kristafanie Somers

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Page Properties

Description

Excerpt

When a withdrawal request triggers the Review Withdrawal Request flow, this assignment is generated and prompts the user to review the request and determine if the case should be withdrawn.  

Details

Review Withdrawal Request

This primary flow action prompts the user to review the withdrawal request and determine if the withdrawal should be processed.

  • If the decision is set to “Yes”, the case status will be set to “Resolved-Denied” with a Deny Reason of "Withdrawn" and the “Withdrawn” letter is generated.

  • If the decision is set to “No”, no changes are processed.

SLA

None

Work Queue

InboundCommunication

Work Group

Multiexcerpt include
MultiExcerptNamework_group
PageWithExcerptInboundCommunication

Stage

Analyze

Node

Responses

The cardholder can withdraw their claim by reaching out to their bank or responding to a dispute-related email. 

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How to complete the Review Withdrawal Request assignment

  1. Click the Review Withdrawal Request button.

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  2. Confirm that the request truly is a claim withdrawal.

  3. If the message is a withdrawal request, answer "Proceed with the request?" with Yes.

    • Click the Apply button.

    • Click the Process Actions button.

  4. If the message is not a withdrawal request, answer "Proceed with the request?" with No.

    • Click the Apply button.

    • Click the Process Actions button.

If the dispute is in the recovery process, see this page for guidance. 

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