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Page Properties

Description

When a dispute is rejected by the network with a 5002 reason, this assignment is generated and prompts the user to resolve any issues and, if applicable, re-submit the dispute.

Details

Review First Party Trust Reject

The primary flow action prompts the user to review the chargeback details and, if applicable, obtain the signed and notarized First Party Trust Affidavit. 

SLA

None

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Pend Compelling Evidence Review

This option allows the user to send the First Party Trust Additional Information letter including the First Party Trust affidavit. The completion of this document is required in order to resubmit the chargeback. This action will pend the dispute for 10 calendar days.

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Pursue Chargeback

When the completed affidavit has been obtained, users can select the Pursue Chargeback option to continue recovery. Use the Include document(s) link to attach the completed affidavit.

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Check the box and include an explanation in the freeform field.

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Process Liability

The Process Liability workflow enables the user to write off or deny the dispute.

Cancel Recovery

This optional flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option.