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Description | When a dispute is rejected by the network with a 5002 reason, this assignment is generated and prompts the user to resolve any issues and, if applicable, re-submit the dispute. |
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Details | Review First Party Trust RejectThe primary flow action prompts the user to review the chargeback details. To submit the chargeback, again, users can either obtain the signed and notarized First Party Trust Affidavit or submit the Attestation form to their chargeback compliance authority for their sign-off. | SLA | None |
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When the completed affidavit has been obtained, users can select the Pursue Chargeback option to continue recovery. Use the Include document(s) link to attach the completed affidavit.
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The Process Liability workflow enables the user to write off or deny the dispute.
Cancel Recovery
This optional flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option.