Versions Compared

Old Version 15

changes.mady.by.user Kristafanie Somers

Saved on

compared with

New Version Current

changes.mady.by.user Kristafanie Somers

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Page Properties

Description

Excerpt

When network integration, such as RTSI or Mastercom, is enabled and multiple clearing records are returned from the service, this assignment is generated and prompts a user to select the matching record. 

Details

Multiexcerpt
MultiExcerptNameActions

Match From Potential Transactions

The primary flow action prompts the user to select a match from a list of potential matches returned by the service. 

The application will not let a user select the same potential transaction for multiple disputes.  When the screen loads any transactions returned that are already matched to a disputed transaction will not be displayed.  If the user attempts to match the same transaction to multiple disputes while in the bulk process view a error will be displayed with the text below.

"Possible match has been applied to multiple disputes. Please select another matching transaction."

Enrich Manually

Optionally, the user may complete the enrichment task manually by selecting Enrich Manually from the menu.

SLA

GoalDeadline: 1 day

Assignment Group

Daily Maintenance

...

Scenario

Example (Click images to enlarge)

Next steps

The disputed transaction matches the results available for selection under the Enrichment tab.

Image RemovedImage Added

  1. Select the valid transaction

  2. Click the Apply button

  3. Click the Process Actions button

The disputed transaction does not match the results available for selection under the Enrichment tab.

Image RemovedImage Added

Review related cases for a duplicate dispute. Deny the disputed transaction if there's a duplicate on a related claim. 

If there is no duplicate dispute, pend the dispute for a day.

The disputed transaction has multiple possible matches that reflect the same amount, date, and merchant name.

Image RemovedImage Added

Match each disputed transaction to a posted transaction starting from top to bottom. Pay attention to the Acquirer Reference Numbers (ARNs) in the Association's record of the transactions.

...