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The first question defines the claim reason. There will be additional options based on the configuration and what products the client is using but here we’ll only focus on non-fraud and fraud claims for simplicity.
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I made participated in this purchasetransaction, but there is a problem and I need to dispute it.
This is a non-fraud claim reason, also known as a dispute claim. Use this reason when the account holder is aware of and confirmed they authorized the charge to their account, but there’s an issue with the purchase.
I did not participate in this transaction, and I did not authorize anyone else to participate in this transaction. I suspect fraud.
This is a fraud claim reason. Use this reason when the account holder did not know of or did not authorize the charge to their account.
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Which of the following would you like to report?
I did not participate in this transaction, and I did not authorize anyone else to participate in this transaction. I suspect fraud.
Which of the following would you like to report?
I didn't make the purchasetransactions, but I still have my card. |
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Which of the following would you like to report?
I did not participate in this transaction, and I did not authorize anyone else to participate in this transaction. I suspect fraud.
Which of the following would you like to report?
I didn't make the purchasetransaction, but I still have my card. |
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Which of the following would you like to report?
I did not participate in this transaction, and I did not authorize anyone else to participate in this transaction. I suspect fraud.
Which of the following would you like to report?
I did not receive my card. |
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Which of the following would you like to report?
I did not participate in this transaction, and I did not authorize anyone else to participate in this transaction. I suspect fraud.
Which of the following would you like to report?
I didn't make the purchasetransaction, but I still have my card. |
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Which of the following would you like to report?
I did not participate in this transaction, and I did not authorize anyone else to participate in this transaction. I suspect fraud.
Which of the following would you like to report?
I lost my card. |
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Which of the following would you like to report?
I made participated in this purchasetransaction, but there is a problem and I need to dispute it.
Which of the following would you like to report?
I canceled or returned the merchandise or service and have not received the expected credit. |
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Which of the following would you like to report?
I made participated in this purchasetransaction, but there is a problem and I need to dispute it.
Which of the following would you like to report?
I was charged more than once. |
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Which of the following would you like to report?
I made participated in this purchasetransaction, but there is a problem and I need to dispute it.
Which of the following would you like to report?
I haven't received merchandise or a service I purchased. |
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Which of the following would you like to report?
I made participated in this purchasetransaction, but there is a problem and I need to dispute it.
Which of the following would you like to report?
I am dissatisfied with the merchandise or a service I received. |
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Which of the following would you like to report?
I made participated in this purchasetransaction, but there is a problem and I need to dispute it.
Which of the following would you like to report?
I have an issue with a recurring transaction on my account. |
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