...
| Page Properties |
|---|
| Description |
| Excerpt |
|---|
This assignment prompts the user to review a fee identified by the system as potentially applicable to the dispute and determine if it should be refunded in the event the claim is paid. |
| | Details |
| Multiexcerpt |
|---|
| Review FeeThis action prompts the user to review a fee identified by the system and determine if it should be refunded. If the user opts to refund and there is more than one dispute on the claim, they'll be prompted to identify the dispute that triggered the fee. This step is optional. If no dispute is identified, the fee is associated with the claim. |
| | SLA | Goal: 3 days Deadline: 8 days | | Work Queue | ReviewFee | | Work Group | |
|
The Review Fee assignment prompts the agent to review a fee identified by the system as potentially applicable to the dispute. The agent will determine if the fee should be refunded in the event the claim is paid.
...
