The Pend PC for Customer Docs Config This decision table determines if, and howprovisional credit , the Investigation flow should be delayed when customer documentationrequirements have not been satisfied.
Actions
Multiexcerpt
MultiExcerptName
Actions
Action
Description
PEND
...
Wait to execute the
...
flow, which delays provisional credit.
RESUME
...
Execute the
...
flow and issue provisional credit.
...
Pend Days
Defines the number of days that the flow should be delayed when requirements have not been satisfied.
Configuration
Document
Action
Pend Days
Statement of Fraud
PEND
10
Statement of Fraud Application
PEND
10
Statement of Dispute
PEND
10
Proof of Payment
PEND
10
Receipt
PEND
10
MerchantCreditNotProcessed
PEND
10
Written Statement
PEND
10
Otherwise
RESUME
0
Page Properties
Rule(s)
PendPCForCustomerDocsConfig
Page Properties
hidden
true
id
REF
Multiexcerpt
MultiExcerptName
Extension
Extension: Pend for Documents
The system can be configured to automatically delay provisional credit processing when required account holder documentation has not been provided. For more details, see .