This primary flow action prompts the user to record the response received from the acquirer. When Mastercom is enabled, a user should not process this assignment.
This flow action is only available to the system and is used to resume the flow when a response is received in queue via Mastercom. The system will retrieve the details from the Mastercom service and record the response.
If an unsupported response is received from the Mastercom system, an assignment is generated and prompts a user to review the details and record a supported response.
Escalate
This optional flow action is available via theOther Actionsmenu and allows the user to escalate the case to arbitration without receiving a pre-arbitration response. When this action is executed, the flow is called to facilitate the process.
Withdraw Case
This optional flow action is available via theOther Actionsmenu and allows the user to withdraw the case before receiving a pre-arbitration response. This will assume full liability on behalf of the issuer for any Remaining Recovery Amount. When this action is executed, the flow is called to facilitate the process.
No Response Received
This optional flow action is available via theOther Actionsmenu and will simulate the response time-frame expiring. The system will automatically execute this flow action when SLA deadline is reached. When executed, it is assumed that the pre-arbitration case is accepted by the acquirer.
21.2 Mandate
Mastercard now accepts pre-arbitration cases on behalf of the acquirer after 30 days. Prior to this change, the case was automatically rejected. The acquirer has 30 days to respond. On the 35th day, the system will generate an to prompt a user to review the dispute and confirm that no response was provided before setting the status to "Resolved-Paid" and performing accounting to debit the merchant collection.