Mastercard Pre-Arbitration Response

When pre-arbitration is executed in MC Pre-Arbitration, this flow is executed and a response is awaited.  While waiting for a response, the Pending PreArb Response is displayed in the Disposition step and includes the following flow actions.

Response Received

This primary flow action prompts the user to record the response received from the acquirer.  When Mastercom is enabled, a user should not process this assignment.  

• Accepted
• Declined

If the response is "Accepted", Pre-arbitration accounting is executed and the dispute is resolved as paid.

If the response is "Declined", the Pre-Arbitration Response Review flow is executed.

Response Received via System

This flow action is only available to the system and is used to resume the flow when a response is received in queue via Mastercom.  The system will retrieve the details from the Mastercom service and record the response.

If the response is "Accepted", Pre-arbitration accounting is executed and the dispute is resolved as paid.

If the response is "Declined", the Pre-Arbitration Response Review flow is executed.

If an unsupported response is received from the Mastercom system, an Arbitration Response Failed assignment is generated and prompts a user to review the details and record a supported response.

Escalate

This optional flow action is available via the Other Actions menu and allows the user to escalate the case to arbitration without receiving a pre-arbitration response.  When this action is executed, the MC Case Update flow is called to facilitate the process.

Withdraw Case

This optional flow action is available via the Other Actions menu and allows the user to withdraw the case before receiving a pre-arbitration response.  This will assume full liability on behalf of the issuer for any Remaining Recovery Amount.  When this action is executed, the MC Case Update flow is called to facilitate the process.

No Response Received

This optional flow action is available via the Other Actions menu and will simulate the response time-frame expiring.  The system will automatically execute this flow action when SLA deadline is reached.  When executed, it is assumed that the pre-arbitration case is accepted by the acquirer.

When any of these actions are executed, a recovery action is recorded in Recovery Action History.

References