MC Pre-Arbitration Response Review
- Devan Robertson
- Jacob Harris
- Nick Facca
When the pre-arbitration response received in Mastercard Pre-Arbitration Response is declined, this flow is executed. The MC Review PreArbitration Response Preconditions are evaluated to determine which of the following actions are taken.
Action DescriptionREVIEW A Review Pre Arb Response assignment is generated and prompts a user to review the response and take appropriate action. WRITEOFF The dispute decision is set to "Write-Off" and the dispute is automatically resolved as paid.
When a user reviews the response, they will be prompted to complete the following action.
This primary flow action displays the pre-arbitration response details to the user and prompts them to take one of the following issuer actions. When full or partial liability is accepted, the user is prompted to process liability for the amount accepted. When liability is fully accepted the case will be withdrawn in mastercom. When liability is declined or partially accepted, the user is prompted to provide additional details and pursue further options. In this case, the user will be prompted to pursue arbitration. When partial liability is accepted, the Issuer Accept Partial flow is executed to handle liability processing and any required approvals.Review PreArb Response
Any executed action is recorded in the Recovery Action History.