MC Pre-Arbitration

A dispute may be continued after the chargeback cycles have completed by using the pre-arbitration, when applicable, and the arbitration case filing process. 

An issuer may submit a pre-arbitration case when the original chargeback was valid and the second presentment failed to remedy the dispute.  When an issuer is submitting a pre-arbitration for a consumer dispute, fraud dispute, or processing errors dispute; a new dispute resolution form will be generated and sent to Mastercard. 

The user will also be able to attach new documentation to support the pre-arbitration.  An issuer may accept responsibility for a pre-arbitration or arbitration case at any time, before a response or ruling is received, by executing the withdraw action.

When pre-arbitration is pursued in the Mastercard Representment flow, this flow is executed.  The system will execute the Case Filing flow and pass in the necessary details to initiate the pre-arbitration case with Mastercard.  Once the case filing activities are complete, a "Pre-Arbitration Submitted" recovery action is recorded in the Recovery Action History.  Then the Pre-Arbitration Response flow is executed while a response is awaited.

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