This assignment is generated when the SLA in Mastercard Pre-Arbitration Response expires. The assignment prompts the user to confirm that no response was received from the acquirer before the dispute is set to "Resolved-Paid" due to the fact that Mastercard automatically accepts pre-arbitration cases on behalf of the acquirer after 30 days since 21.2 mandates went into effect on 10/17/2021.
Details
Pre Arbitration No Response Received
This primary action prompts the user to select an appropriate response on behalf of the acquirer.