Arbitration Response Failed

The Arbitration Response Failed assignment prompts an analyst to review the arbitration response when an unsupported response is received or when a failure occurs. This assignment is for Mastercard disputes only.

How to complete the Arbitration Response Failed assignment

1. Click the Record Response button. 

    Click here to see the expanded assignment...

   

2. Using your firm's MasterCom portal, review the arbitration response. 
   
   
3. Return to QFD and enter the Acquirer's response. 
   • Accepted Full: The Acquirer accepted full liability and will pay the claim.
   • Rebutted: The Acquirer presented evidence confirming that they are not liable for the disputed transaction. 
   • Rejected: The Acquirer rejects full liability. 
     
     
4. Enter the response date, add any relevant notes in the freeform Notes box, and upload the Acquirer's supporting documentation to the Attachments section. 
   
   
5. Click the Apply button. 
   
   
6. Click the Process Actions button.