Timeframes
120 days from the Network Processing Date of the Presentment or
- 120 days from the date of the S/E's written acknowledgment of credit due, or
- 120 days from the Network Processing Date of the Presentment.
Chargeback Reason
The Cardmember denies participation in a Transaction in which the merchant fails to obtain a physical or electronic Imprint of the Card.
Description
N/A
Conditions
The following conditions exist for Chargebacks processed under this ISO Code:
- For Chargebacks processed under Chargeback description one (1), two (2), or three (3) of this ISO Code:
- The Issuer must wait fifteen (15) days from the following before processing the Chargeback:
- The date of the S/E's written acknowledgment of credit, or
- The date the Cardmember returned, refused, or cancelled the Goods or Services.
- The amount to be charged back is limited to the amount of the unprocessed credit of the No Show Reservation or Advance Deposit Transaction Amount or Goods and Services returned or cancelled.
- The Issuer must wait fifteen (15) days from the following before processing the Chargeback:
- In addition, and as applicable, the following conditions also exist for Chargebacks processed under:
- Chargeback description two (2) of this ISO Code - The Issuer must ensure the Cardmember made a Good Faith attempt to:
- Return the Goods, or cancel the order(s) for Goods or Services, and receive Credit from the S/E
- Chargeback description two (2) of this ISO Code - The Issuer must ensure the Cardmember made a Good Faith attempt to:
Dependencies
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- Before filing this Chargeback, the Issuer must manually enter the fraud Transaction into the WFIS or electronically transmit it into the GNS Fraud Repository.
- For Final Chargeback - This Chargeback is only applicable if the First Chargeback was either a fraud type or one of the following:
- 4512 - Multiple Processing
- 4516 - Request for Support Not Fulfilled
- 4517 - Request for Support Illegible/Incomplete
- 4754 - Local Regulations/Legal Dispute
Timeframes
120 days from the Network Processing Date of the Presentment
Dependencies
- Before filing this Chargeback, the Issuer must manually enter the fraud Transaction into the WFIS or electronically transmit it into the GNS Fraud Repository
- Merchant fails to obtain a physical or electronic Imprint of the Card
Validations
Validation | Value | Logic | Associated Rule(s) |
---|---|---|---|
Within association window for submitting the chargeback | True | 120 days from the Network Processing Date of the Presentment | HasChargebackWindowExpired |
Is Eligible for 4527 Multiple ROCs
| True |
| Is4527EligibleCheck_A |
A Magnetic Stripe Authorized Transaction | False | Card Data Input Mode = 2 | IsMagStripeTransaction_A |
A Mail/Telephone/Internet Transaction. | False | Cardmember Present = 2, 3 or S | IsMOTO_A |
Is a Chip card | False | Card present = Y or Z | |
A Digital Wallet Program Transaction. | False | Card present = Y or Z | IsDigitalWalletTransaction_A |
A Merchant-Presented Quick Response (MPQR) Transactions. | False | Card present = 8 AND Card Capture Capability Code = 7 | IsMPQRTransaction_A |
A transactions to fund a Stored Value Digital Facility (SVDF). | False | MCC = 6540 | IsSDVFTransaction_A |
Related Questionnaires
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