""My transaction is missing from the account activity."
| Excerpt |
|---|
| Panel |
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| title | Missing Transaction Type |
|---|
|
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|
| Tell us the reason for the dispute: | ClaimType | Radio | "I am missing a direct deposit", "I am missing a wire" | Mandatory |
|
| Rule(s) | AccountNonFraudMissingTran |
|
| Panel |
|---|
| title | ACH Transaction Details |
|---|
|
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|
| Who sent the direct deposit | TransDescription | Freeform |
| Mandatory |
| What was the exact amount you were expecting to receive? | TransAmount | Currency value |
| Mandatory |
| | What was the date of this direct deposit? | TransDate | Date Field |
| Mandatory |
| | Do you know which account number that the direct deposit was sent to? | AccountNumKnown | Radio | Yes, No | Mandatory |
| | What was the account number that the direct deposit was sent to? | WrongAccountNumber | Freeform |
| Conditional | If AccountNumKnown = Yes | | Do you have the trace number? | TraceNumberKnown | Radio | Yes, No | Mandatory |
| | What is the trace number? | TraceNumber | Freeform |
| Conditional | If TraceNumberKnown - Yes |
|
| Insert excerpt |
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| Additional Information Questionnaire |
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| Additional Information Questionnaire |
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| nopanel | true |
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|
| Page Properties |
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| Rule(s) | ACHGatherTransDetails |
|
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